Caramel Glow TT is dedicated to making the return process simple for you. If you’re not completely satisfied with a product for any reason, we gladly accept authorized returns within 7 days of receipt for most items in new condition (as per our terms and conditions below).

You have 7 days from the receipt date to request a return of your ordered item. Returns must be packed and shipped within 7 days of the return authorization date. Please note that our policy only applies to unused items with all new and original packaging, as well as having original tags attached. We do not accept returns nor issue coupon code or refund on used or no-tag items. Please also note that the original shipping fee you paid for on your order is non-refundable.

How to Make a Return

You have 7 days from the receipt date to request a return of your ordered items. Return requests past 7 days will be rejected. Caramel Glow TT also reserves the right to refuse any unreasonable return requests and returns that are not received within a reasonable time frame.

  1. Please process your return request by submitting an email. Please fill in your order number and the return reason to submit the return request. Please allow 3 – 5 working days for your return to be authorized. If you do not receive an authorization email within 5 business days, please check your spam folder.
  2. You are responsible for the return shipping charges. We recommend that you use a service with a tracking number to help us locate the package.
  3. Upon receipt of your return, we’ll issue the refund in coupon code or send a replacement to you depending on your request. If the replacement item is out of stock, item value will be refunded to you in the form of coupon code. Once your coupon code has been issued, you will receive a confirmation email.

Return of Defective or Wrong Items

Caramel Glow TT will be responsible for return shipping costs if the claim is confirmed to be valid, and if the damaged or wrong items are returned.

Return items must be in original condition, unused, with all original tags attached and in their original packaging. Returns should be packed and shipped within 7 business days upon receipt of return authorization date.

In cases of defective or wrong items returned, Caramel Glow TT will provide a replacement item instead of a refund. If replacement items are out of stock, item value will be refunded in the form of coupon code.

Return of Change of Mind

You will be responsible for the return shipping charges for change of mind return reason. We recommend you use a service with a tracking number to help us locate the package.

Return items must be in original condition, unused, with all original tags attached and in their original packaging. Returns should be packed and shipped within 7 business days upon receipt of return authorization date.

Refunds for change of mind items will be issued in the form of a coupon code. Refunds will be processed when returned products are received and confirmed to be in acceptable condition.

Terms and Conditions

  1. All returns must be sent back to our designated return address; unauthorized returns may be refused or disregarded.
  2. Return items must be in original condition, unused, with all original tags attached and in their original packaging. Incomplete returns may be refused or disregarded.
  3. We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.
  4. Caramel Glow TT is not responsible for items lost during return shipping. We recommend that you send your return via Registered Mail to ensure that it reaches us.
  5. To prevent any delays in handling returns, your name, order number and return authorization number must be indicated on or inside the return parcel.
  6. Coupon discounts and shipping fees from the original shipment to the customer are not refundable.
  7. Caramel Glow TT reserves the right to refuse returns, cancel orders, or terminate accounts suspected from excessive returns or return fraud
  8. Caramel Glow TT reserves the right to refuse unreasonable return requests.
  9. Caramel Glow TT reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Caramel Glow TT’s decision will be final.